Check out is carried out on the last day of the tenancy with the tenants. This is a report of the condition of the property next to the original check in report.
If there is any damages these are documented. This could be cleaning, missing items, furniture or items left in the property by the tenant. Maintenance issues are logged. Gas, electric and water meters are also read.
We know the importance of getting the report back quickly before the new tenants move in and the time scale of returning the deposit. Our final report is provided within 48 hours.
If we think you need to know straight away about any issues then we will call you before the report is sent so that you can action quickly.